Christina Williams

Work Experience

 

FHI 360, IT Business Systems Analyst

January 2020 - Present

• Analyzes the operations of a department or functional unit with the purpose of developing a general systems solution to a business problem that requires app development and automation on Microsoft Office 365; interviews stakeholders in conducting requirements gathering needed to deploy business solutions to promote digital transformation; implements process improvements; reviews and writes functional and technical design requirements on Microsoft Enterprise Content Management.

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• Liaison with users in assessment, development, and testing of business solutions apps; develops and analyzes solutions to business issues using the Microsoft Power Platform; collaborates and leads in the design of front-end user interfaces and interactive procedures/tools.

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• Assists in overseeing the development of technical design requirements with developers, programmers, and external suppliers before initiating coding; writes and edits programs, system documentation, user manuals, and training materials required to help users use and operate a system.

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FHI 360, Applications Associate

June 2017 - January 2020

• Assisted in research and fact-finding to develop and modify Deltek information systems; met with stakeholders and prepared detailed technical specifications from which programs, applications, and databases were written; designed, developed, coded (VBA, Java, and SQL), tested, debugged, documented, and maintained those programs for organizational use.

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• Liaison between departments to facilitate communication and input within the organization; performed queries and generated financial reports and templates using SQL and VBA; led one-on-one and group training sessions to increase users' proficiency with financial interfaces within the organization; led the implementation of automated business processes using Microsoft Flow and other Office 365 applications.

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• Facilitated training sessions in Kenya for FHI 360's 70 country offices on the use of Deltek information systems; lead implementer on launching Deltek Time and Expense to 29 country offices in the span of 8 months (70% increase usage rate since 2014); lead tester and trainer of interface connection via SSMS between Workday and Deltek Time and Expense for country office employees.

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FHI 360, Service Desk Intern

April 2017 - June 2017

• Analyzed, troubleshot, and interpreted data within Cherwell and LANDESK software platforms; provided technical support in the implementation of software installation and maintenance for Windows 10 users; created dashboards, widgets, and tables for various databases used by the organization.

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• Evaluated present and proposed business procedures and problems to define data processing needs; interacted with networking services, software systems, and applications for problem resolution; responded expediently and pleasantly to end-users' day-to-day technical problems.

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Blogads.com, Project Manager

November 2014 - January 2017

• Managed web development projects for PerezHilton.com and Dlisted.com’s premium WordPress site from start to finish, including spec writing, designing, programming, A/B testing, and documenting; provided technical training and documentation for Mac, Windows, and iOS clients; developed and programmed HTML and CSS email templates and landing pages for daily product promotion.

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• Analyzed web traffic patterns using Google Analytics to proactively identify patterns and improvement methods for client’s website performance and user engagement; analyzed content performance on partner sites and compiled recommendation reports; increased client's social media presence and reach by 20%.

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• Supported, troubleshot, and resolved clients' day-to-day technical questions and computer issues; installed Mac and Windows software and hardware repairs and updates; helped team make proactive business decisions by providing technical data analyses of the competitive landscape.

 

 

Chill Designs, Freelance Designer

August 2010 - present

• Develop and manage secure responsive websites for clients to better market and promote their product; establish and increase client's SEO and social media presence; complete routine software updates and integrations to improve client's appearance across all digital channels.

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• Design flyers, book covers, logos ,t-shirt designs, and motion graphics for church organizations, college universities, and local organizations.

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• Manage Content Management System for licensed professional counselor; identified issues with existing website, developed concepts for a new website and was approved to redesign web presence to drive additional business to counselor.

 

The AroundCampus Group, Project Design Specialist

May 2014 - September 2014

• Assisted with the design and publication of consumer guides for campus directories and student planners using Photoshop; focused heavily on creating print and web advertisements, graphic editing, assembling, and proofing layouts.

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•  Worked with customers on artwork questions and corrections; helped companies re-brand their companies through logo recreation.

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UNC-CH School of Government - IT Division, Helpdesk Assistant & AV Technician

August 2010 - March 2012

• Installed, updated, imaged, and troubleshot hardware devices and software applications for clients on Windows and Mac devices; installed, configured, and performed maintenance on printers and printer servers; resolved issues related to Windows and Mac network connectivity.

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• Assisted clients through email, telephone, and in-person; created online tickets in Remedy for all technical issues; compiled data into the database; operated, maintained and repaired Audio/Visual equipment such as projectors, displays, speakers, and microphones for live events.

 

Skills

 

• Adobe Creative Suite (Ps, Ai, Id, Dw)

• Android Studio

• Eclipse

• Final Cut Pro X

• Google Analytics

• IntelliJ IDEA

• Mac/Windows Applications

• MS Visio

• MS Access

• MS Power Platform

• MySQL

• OBS

• Office 365

• ProPresenter

• Spec Writing

• Social Media

• Software Installation

• Squarespace

• SSMS

• Trouble Shooting

• Video Production

• Wirecast

• WordPress / Wix / SquareSpace

2010 - present

2010 - present